FAQ

Q. How often should I see a dentist?

A. The American Dental Association (ADA) guidelines recommend visiting a dentist at least twice a year for a checkup and professional cleaning. Our office also recommends a minimum of two visits per year.

Q. Are you accepting new patients?

A. Yes, all of our dentists and specialists are currently accepting new patients. You do not need a referral to see our orthodontist.

Q. Do you accept insurance and will you file my claim for me?

A. Yes, we accept most forms of insurance and we will file your claim for you. You may have a co-payment or deductible due at the time of service. You are still welcome here even if you don’t have insurance.

Q. Are payment plans available for my dental treatment?

A. Yes. We offer payment plans through a company called CareCredit. We can process an application for you while you are in the office to see if you qualify. We also offer “in office” payment plans for orthodontic services at 0% interest with no down payment. Repayment terms range from 6-24 months in most cases. We accept many types of dental insurance and will process your claim for you. We also accept most major credit cards, including MasterCard, Visa and Discover.

Q. What should I expect during my appointment?

A. If you are scheduled for an initial exam and teeth cleaning, one of our staff members will compile your medical and dental history. After the hygienist completes your cleaning, the dentist will then examine your teeth and gums, screen you for oral cancer, and take X-rays of your teeth. If further treatment is needed, the doctor will discuss your options with you and answer any questions you may have. An office assistant will provide you with estimated costs for your treatment, payment options and go over insurance coverage if you have any. At this point you can schedule for further treatment, or contact us when you are ready to proceed. If you think of additional questions after you leave the office, feel free to contact us. The doctor will return your call within a reasonable timeframe to answer any treatment related questions or a front desk assistant will return your call to answer any financial or insurance related questions.

A. During regular follow-up visits, we will examine your teeth and gums, screen you for oral cancer, clean your teeth and make plans for treatment, as needed. We will discuss any pain or problems you may be experiencing and answer any questions you may have.

A. If you are scheduled for an emergency or limited exam you are only seeing the dentist. The dentist will assess your problem and determine the appropriate treatment. Generally, this is a short appointment to determine what needs to be done and how much time will be needed for treatment. Prescriptions are provided as needed. In some instances treatment may be provided on the same day depending on what procedure needs to be performed, the available time and whether or not antibiotics need to be taken prior to treatment.

Q. What if I have an emergency?

A. Please call our office as soon as you determine that you have a dental emergency. We will try to work you in to our schedule if it is during regular business hours. After hours, over the weekend and during holidays, please call our office for the doctor’s emergency contact number. After hours emergency calls are for patients of record only.

Q. At what age should my child first see a dentist?

A. The American Dental Association recommends an examination at age 2. However, you can always see a dentist earlier if you have any concerns or questions about your child. In some cases no cleaning or only a brief examination may be done on an anxious or frightened child. A teeth cleaning by the hygienist or assistant is almost always possible by the time your child is 3 years old. If necessary we can give you a referral to a pediatric dentist if your child cannot be treated in a general practice setting. We treat many children at Hayfield Dental Care. In fact, in any given year we have over 1500 children as active patients.

Q. Can the dentist whiten my teeth?

A. There are several methods available for bleaching the teeth: in office, overnight or daily. Brite Smile bleaching is done in our office. One session generally lasts one and a half to two hours, and you can read or relax during the treatment. For overnight bleaching, we make an impression of your teeth and create a mouthguard that fits your bite. Each day you fill the mouthguard with a small amount of bleaching gel and wear it overnight or for a few hours during the day. The overnight bleaching process takes approximately two weeks.

Other over-the-counter daily bleaching products are available, but it is important to use any bleaching product only under the supervision of a dentist. To achieve the whitening results you desire, the ADA recommends that you seek the professional advice of a dentist, including examination and diagnosis of the cause of tooth discoloration, before you begin any bleaching program.

Q. What if I have a gap in my teeth, a chipped tooth or teeth that do not respond to normal bleaching methods?

A. Porcelain veneers are designed to look like your natural teeth and are individually and permanently attached to the fronts of your existing teeth. Bonding utilizes a composite material made of plastic to fill in areas of your teeth and correct chipping and shape problems. Both porcelain veneers and bonding are color-matched to the rest of your teeth.